RETURN & REFUND

Twitty CRAFTY CO,LTD STRIVES ON CUSTOMER SATISFACTION AND IN SO, WE DESCRIBE EVERY ITEM TO THE TEE IN HOPES OF GETTING YOU THAT UNIQUE ITEM YOU ARE LOOKING FOR.

All sales are FINAL upon placing the order. We are unable to cancel your order once it has been processed and/or shipped.

However, If you decide to cancel your order (within 24 hours after purchase timestamp)  BEFORE  it has been processed and/or shipped.. you may be granted a refund but you will be assessed a 50% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Anything beyond that time frame is not part of our policy because the product will have been shipped out from the warehouse.

INVALID REASONS:

    1. Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at twitty Twitty. The buyer should make sure he or she wants to buy the items before submitting an order, not after.
    2. Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. 
      After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
    3. Buyer can no longer wait. Secured and Insured Shipping takes about 2-5 weeks. Some cases it can take up to 60 days. Only the Delivery of the orders can be guaranteed and not the delivery dates.

The order made by the customer serves as an agreement, a binding contract which tells us to fulfill/ship what the customer wants to receive, thus making this rule fair to both parties.

    All items are checked for quality assurance prior to shipment. Items are packed and shipped in pristine condition. Cosmetic damage to the packaging is not eligible for return or refund considering factors that may affect this are beyond our control in international shipments.

    Refunds are only given if there is a defect and/or item is broken. You will be required to submit photos and videos to validate your claim. If you have any questions or if you qualify for a refund, please contact us at hi@trendytwitty.com

    We offer replacements for any items that may have been received as defective or damaged. If you need to exchange it for the same item, send us an email at hi@trendytwitty.com

    Note that you have to contact us before you initiate any requests. We reserve the right to approve or disapprove your refund requests depending if we see fit with our policy or a violation against our policy.

    RETURNS (IF ELIGIBLE)

    Products can only be returned if they are still in their  original condition  and packaging. Used products, Sale off products or products damaged by the customer will NOT be eligible for refund. A review of your customer support contact history will also be conducted. You MUST contact us within 7 days after the product is delivered to you

    Request your Return Authorization by emailing hi@trendytwitty.com with detailed reason for return and pictures or a video of the product that supports your reason. The claim will then be validated with warehouse records and shipping partners.

    Upon approval, you will receive the designated address of the warehouse where you can mail the product you would like to return. Buyers are responsible for return shipping costs using  a  trackable mail service , we will not be responsible for lost or missing packages.

    Upon the receipt of your package, your products will be examined and a full or partial refund will be issued to your original method of payment based on the evaluation of the item/s returned. Warehouse custodian and shipping partners reserve the right to grant or decline refund for returned items. For items found to be eligible a refund receipt will be emailed to the email address, you used when making your original purchase.

    LATE OR MISSING REFUNDS

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hi@trendytwitty.com

    Shipping

    You will be responsible for paying for your own shipping costs for returning your item.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

      Standard Ship Times:
      • USA: 10-20 Days.
      • CA/UK/AUS: 14-21 Days.
      • Rest of World: 20+.

     If you have any issues with the product quality please contact us upon arrival so we can help you out hi@trendytwitty.com.